After a good friend of ours got racially harassed on Australia Day, I decided to list some unpleasantness we have experience here...
Chapter I: Public Transportation Service
I.1 Bus drivers do not need to know where bus tickets are sold.
I.2 Bus drivers do not need to learn their bus routes. When needed, use a map or ask passengers for direction, and stops may be missed.
I.3 Bus drivers may harass passengers.
I.4 Bus drivers may sell wrong tickets and refuse to correct mistakes.
I.5 Driver may refuse further pick-up when passengers standing decide to block the front half of the bus.
I.6 When passengers are lost, bus drivers may as well direct the passengers with further incorrect direction since they are already lost and they don't know you.
Chapter II: Government Immigration Service
II.1 Help line representative may give false directions.
II.2 Help line representatives may interpret regulations differently.
II.3 Help line representatives may leave out vital information/document needed.
II.4 Help line representatives hold no responsibility over what they say.
II.5 Reception assistants do not provide assistance besides refusing incorrect applications.
Chapter III: Rental Agent Service
III.1 Agents do not need to know what items are/are not included on the rental property.
III.2 Agents do not need to know if appliances are/are not in working condition.
III.3 Agents act as blocks instead of medians of communication between tenants and landlords.
III.4 Tenants ought to hold all responsibility over missed/delayed response to requests made during the period tenants have notified the office that they are away.
Chapter IV: Cell Phone Service
IV.1 Charges to unsubscribed services may be made to customers' bills repeatedly
IV.2 Customers ought to call and correct the incorrect billing on a charging customer service line
IV.3 Customer can not cancel services that are nonfunctional.
IV.4 Total bullshit and false advertisement is allowed under the table.
Chapter V: University Admission Service (Melbourne University)
V.1 No emails should be replied within 2 weeks.
V.2 No answer should be obtained within 2 follow-ups.
V.3 This school do not need to notify applicants on any missing documentations.
V.4 This school should only contact successful candidates and leave all the rest hanging.
V.5 This school holds no responsibility on delaying evaluation process due to school administration bureaucracy.
V.6 This school may delay application process indefinitely.
V.7 This school ought to charge 100.00 application fee while all the other schools are free of charge.
Chapter VI: Postal Service
VI.1 1 in 3 packages can be missed.
VI.2 Australia Post do not hold responsibility over missing registered mails/packages.
(Disclaimer: Personal experiences may vary. Readers discretion is advised on trusting information provided by any service industry.)
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